Positive Design

UX- & Service Design for Energy Transition

Author: beheerder@positive-design.nl

Butler software

In “About face 2.0” Alan Cooper in the early 2000’s uses a metaphor for an excellent user experience: butler-software. Systems with a butler attitude are truly helpful, polite, decisive and do not bother the user with unnecessary questions. Hard to reach but very necessary for the adoption of complex systems. Certainly in the beginning of